Privacy, built on trust.

Introduction

Unlock Coding respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and shared when you visit learn.unlockcoding.in, submit an enquiry, request a demo class or communicate with us.

By using our website, you acknowledge this policy. Where consent is required by applicable law, we will seek it as appropriate. If you do not agree with this policy, please discontinue use of the website.

Information We Collect

The information we collect depends on how you interact with our website and services. It may include the following categories:

Information you provide

• Your name and contact details, such as your phone number or email address.
• Your preferred course, learning interests and enquiry details.
• Information you choose to provide through registration forms, messages or feedback.
• Communication records needed to respond to your enquiry.

Technical information

When you visit our website, our hosting provider or enabled website tools may process technical information such as your IP address, browser type, device information, pages visited, access times and basic diagnostic logs.

Information from third-party platforms

If you contact us through services such as WhatsApp or follow links to other platforms, those services may process information according to their own policies.

Please do not submit passwords, payment card details or other sensitive information through general enquiry forms.

How We Use Information

We may use the information described above to:

• Respond to questions about our courses and training services.
• Process free demo class requests and discuss available timings.
• Contact you about the course or enquiry you requested.
• Provide relevant information about our learning programmes when permitted.
• Improve website performance, usability and content.
• Protect our website, detect suspicious activity and troubleshoot technical issues.
• Meet applicable legal obligations and handle legitimate disputes.

We aim to use personal information only for appropriate purposes and to limit its use to what is reasonably necessary.

Where required by law, we will obtain consent before using your information for marketing communications. You can ask us to stop sending promotional messages at any time.

When We Share Information

We do not intend to sell your personal information. We may share information only when reasonably necessary for purposes such as:

• Service providers: Hosting, website maintenance, communication or other providers supporting our operations.
• Your chosen communication platform: For example, when you choose to send a message through WhatsApp.
• Legal requirements: When disclosure is required by applicable law or a lawful request.
• Security and rights: When necessary to investigate fraud, protect users or safeguard our legal rights.

Where third parties process information for us, we aim to use appropriate safeguards and limit access to what is needed.

Cookies and Analytics

Cookies are small files that websites may store on your device. Our website or its service providers may use cookies or similar technologies for essential functionality, security, preferences or website analytics, if these tools are enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.

If analytics, advertising pixels or other tracking technologies are added to the website, this policy should be updated to describe the actual tools used and any consent options required by applicable law.

Third-Party Services and Links

Our website may link to or use third-party services, including WhatsApp, Google Maps, website hosting services, fonts or analytics tools, depending on the features enabled on the site.

These services may collect or process information under their own terms and privacy policies. Unlock Coding does not control the privacy practices of independent third-party services.

We encourage you to review the relevant provider's privacy information before submitting personal details through an external platform.

Data Security

We take reasonable steps designed to protect personal information from unauthorised access, misuse, alteration or disclosure. Depending on the systems used, these measures may include access controls, security updates and secure website connections.

However, no website, online service or electronic transmission can be guaranteed to be completely secure. Please use care when sharing information online and contact us if you suspect that information submitted to us has been misused.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to respond to enquiries, provide requested services, maintain relevant records, resolve disputes, protect our operations or meet legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer needed, we aim to delete it or securely dispose of it, subject to applicable legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights regarding personal information we hold about you. These may include requesting access to your information, correction of inaccurate details, deletion where applicable, withdrawal of consent or raising a privacy-related concern.

You can contact us using the details below to make a request. We may need to verify your identity before responding and may be unable to fulfil certain requests where a lawful exception applies.

If you no longer wish to receive promotional messages, you can ask us to stop sending them. Messages necessary to respond to an active enquiry may still be sent where appropriate.

Children's Privacy

Our courses may be relevant to students, including people who have recently completed school. When personal information relates to a child, we handle it in accordance with applicable law and any consent or authorisation requirements that apply.

If you believe a child has provided personal information in circumstances that do not comply with applicable requirements, please contact us so that we can review the matter and take appropriate steps.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, data practices or applicable legal requirements. The updated version will be published on this page with a revised effective date where appropriate.

We encourage you to review this page periodically so you remain informed about how we handle information.